Returns & Exchanges

At Kovafood, we strive for the highest quality in every bite, but due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to ensure a swift resolution for your food order.

Return Process

• 1.
  Report the Issue

  Email our customer support team within 48 hours of receiving your order, including your order number and clear photos of the damaged or incorrect food items.

• 2.
  Verification Process

  Our quality assurance team will review your claim and photos to verify the condition of the products against our freshness standards.

• 3.
  Approval & Instructions

  Once approved, we will notify you via email regarding whether a return shipment is required or if a disposal of the perishable goods is recommended.

• 4.
  Refund or Replacement

  Choose between a full refund to your original payment method or a complimentary replacement shipment sent via expedited delivery.