Frequently Asked Questions

Everything you need to know about our gourmet selections and delivery.

How do you ensure the freshness of your food products?

We use temperature-controlled packaging and expedited shipping for all perishable items to ensure they arrive at your door in peak condition.

Where does Kovafood source its ingredients?

We partner directly with local farmers and certified organic suppliers to provide the highest quality, sustainably sourced ingredients available.

What is your return policy for food items?

Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we only ship within the continental United States to maintain the integrity and freshness of our food products during transit.

Are there options for customers with dietary restrictions?

Yes, we offer a wide range of gluten-free, vegan, and nut-free options. Each product page contains a full list of ingredients and allergen warnings.

How can I track my delivery?

Once your order is processed, you will receive a confirmation email with a tracking number and a link to monitor your shipment in real-time.